Should I pay customs and import duties?
Limits on the duty-free importation of goods per month are set for each country. In case of excess of permissible limits, you need to pay the fee.
To find duty-free limits of your country, duties and rules, please contact the customs service of your country or get information on Customs Service website. We highly recommend to get information in advance before ordering.
If you exceed the monthly limit and therefore can not receive your package, you need to contact your local customs office.
You may also be asked to pay taxes or duties for customs clearance corresponding to the customs laws of your country.Which countries are available for international shipping?
At the moment, we can offer our customers Standard Mail Delivery and Express Mail Service (EMS). See below the list of countries in which we deliver. If you don’t see your country on this page, please send us a message to [email protected].
Estimated time of International Standard Mail Delivery are not regulated by postal service and can take from 14 days to 60 days depending on your location, customs services and local postal service. Estimated time of International Express Mail Delivery can take from 7 to 20 days.
The shipping cost is calculated using tariffs of Russian Post and EMS.
Australia, Austria, Azerbaijan, Aland Islands, Albania, Algeria, Anguilla, Andorra, Angola, Antarctica Antigua and Barbuda, Argentina, Armenia, Aruba, Afghanistan, Ascension island
the Bahamas, Bangladesh, Barbados, Bahrain, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bulgaria, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Bhutan
Cape Verde, Cayman Islands, Cambodia, Cameroon, Canada, Cyprus, Cocos Islands, Comoros, Congo (Dem. Republic), Congo (Republic), China, Costa Rica, Croatia, Central African Republic, Chad, Czech Republic, Christmas island, Chile-Easter island
Denmark, Djibouti, Dominica, Dominican Republic
Ecuador, Equatorial Guinea, Eritrea, Estonia, Ethiopia
Faroe Islands, Fiji, Finland, Falkland Islands (Malvinas), France, French Guiana, French Polynesia
Gabon, Guyana, Gambia, Ghana, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Germany, Gibraltar, Grenada, Greenland, Greece, Georgia, Guam island
Hungary, Haiti, Honduras, Hong Kong, Heard and McDonald Islands
Israel, India, Indonesia, Iran, Ireland, Italy, Ivory Coast, Iceland
Kazakhstan, Kenya, Kiribati, Korea (Republic), Kuwait, Kyrgyzstan
Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg
Mauritius, Madagascar, Mauritania, Mayotte island, Macau, Macedonia, Malawi, Malaysia, Mali, Maldives, Malta, Martinique, Marshall Islands, Mexico, Micronesia, Mozambique, Moldova, Monaco, Mongolia, Montserrat, Myanmar, Montenegro
North Korea, Nauru, Nepal, Niger, Nigeria, the Netherlands Antilles, the Netherlands, Nicaragua, Niue island, New Zealand, New Caledonia, Norway, Norfolk island, Northern Mariana Islands
Pakistan , Palau, Palestine, Papua-New Guinea, Pitcairn island, Poland, Portugal, Puerto Rico, the Philippines
Romania, Rwanda, Reunion
Spain, Saint Kitts and Nevis, Saint Lucia , Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, Suriname, South Ossetia, South Africa, Samoa, Samoa American, San Marino, Sao Tome and Principe, Swaziland, St. Helena island, Sweden, the Seychelles, Saint-Barthelemy, Senegal, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Switzerland, Sierra Leone, Svalbard and Jan Mayen Islands, South Georgia and South CANDVICHEVY island
Tajikistan, Thailand, Taiwan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago Tristan da Cunha Islands, Tuvalu, Turkmenistan, the Turks and Caicos Islands
United Arab Emirates, Uganda, Ukraine, Uzbekistan, United Kingdom (UK)
Vatican, Venezuela, Virgin Islands (US), Vietnam
Wallis and Futuna Islands
Zambia and ZimbabweHow long does it take to get a product?
Estimated time of International Standard Mail Delivery are not regulated by postal service and can take from 14 days to 60 days depending on your location, customs services and local postal service. Estimated time of International Express Mail Delivery can take from 7 to 20 days.How much does the shipping cost?
The shipping cost is calculated using tariffs of Russian Post and EMS.How can I track my order?
A unique track number is assigned per each order. This number is sent to your email address after the parcel has been sent.
If you chose EMS, you can track tour order on here.
For standard delivery, you can track your parcel by the number on the website of the Russian Post. When the parcel passes customs and goes into the territory of your country, you will be able to track the parcel on the same number on the website of your local postal service.
Sometimes, a different track number can be assigned to your parcel on the territory of your country. We do not get any information about this new number. That’s why the package can not be tracked. In this case you will need to wait for the arriving without any track, focusing on approximate dates.
If the order is late on delivery times, we recommend to contact your local post office. If you have not received an order yet on the last date of delivery, please read the answer to the question below “My order has not yet delivered. What to do?”My order has not delivered yet. What to do?
If you have not recieved your parcel to the specified delivery date, we recommend that you try:
If you haven’t check the location of the parcel yet we recommend to check it using a track number that is given in the email when sending the parcel. Find a link to the track and the track number in the message.
Check in your account if your delivery address and contact information are set correctly.
Check if you receive an email message or a delivery receipt of your parcel. Perhaps the parcel is waiting for you already at your local post office.
Ask neighbors, in case if they received your package for you.
If you can not find your package, write your question to [email protected] with the number of your order. Also you can ask your question on Facebook.
Our support speaks only in English or Russian. Ask, please, in those languages only.
If we can not find your parcel, we will refund your money or send a replacement. Searching for your parcel may take some time, but we will try to solve the problem as quickly as possible.
How can I pay?
At this moment you can pay through PayPal only.
We care about the safety of our customers’ payments. Payments via PayPal are protected.
If you want to use the promotional code, you can apply only one promotion code per order.In which currency can I make payments?
You can pay for the goods only in the currency, which is listed on the website.
All prices are given in US dollars. If you pay via PayPal, you can choose the way of conversion: the rate your bank or the rate proposed by PayPal at the time of payment. We are working on our store development and we will provide the possibility of payment in the currency you prefer.Why are the prices of goods changed?
Please note that the prices of goods are subject to change due to currency exchange rates. Also, for example, after sales a discount price may disappear and become original, as it was before the sale.How can I get a promo code?
We encourage our clients and sometimes distribute promotional codes. These promo codes you can find if subscribe to our official page on Facebook or our email newsletter.
You can also go to our website, sometimes we publish promotional offers on the website for a certain group or collection of goods.
Each promotional code always has its conditions and terms of the action, read them carefully.
Remember that a promotional code can be used only once per order. Do not use more promotional offers at the same time, even if they operate on different product groups and have different conditions.Can I use more than one promo code at the same time?
Promotional codes can be used only once per order. Do not use more promotional offers at the same time, even if they operate on different product groups and have different conditions.Can I book a product?
We do not reserve the items. You can add the item to your wishlist for the future purchases. Unfortunately, it does not reserve your item, it will be able to be sold to other customers.The item which I need is no longer available. Will it appear again?
Send your request for the product to [email protected] in English and we will try to get your product as quickly as possible and send a message to your email address about the product arriving.How can I get more information about your products?
We always try to give a full and detailed description of the goods and the method of their application on the product page. If you need more information, send us a message to [email protected] in English. We will ask the supplier about additional information and send you a response.Do I have to register to buy on F&F Skin?
Yes, you do. It is necessary to register on our website for the purchase of goods. It’s a quick process. You only need to enter your email address and confirm by clicking on the link from the message. In addition, it allows you to receive our news letters and unique promo codes.
You can also register during a checkout. To start registration right now, click here.Can I cancel my order?
Usually, orders are processed in 1-2 hours. After that your order is ready to be shipped and we can not cancel it. If we get your cancellation request during processing time, we will be able to cancel it. Please send us your request as soon as possible about your cancellation otherwise, we won’t be able to do it.What about returns?
According to the Decree of the RF Government of 19.01.1998 No 55, the perfume and beauty products of good quality are not subject to return and exchange.
Anyway, if ordered goods have a good quality and you made an order by mistake or changed your mind you can make a return of all your order (not separately) only if ordered goods were not be opened and have their initial condition. To get a refund you should send your order back in 10 days after receiving. Shipping costs are paid by a client. For more information please contact us [email protected].
If a product is damaged or spoiled while transportation please read the question below “What to do if I get damaged or spoiled goods?”What to do if I get damaged/spoiled goods or some of my items are missing?
If your parcel comes in defective condition or there are any discrepancies in weight, it is necessary to open the parcel in the post office, making the act of opening with a post office operator. Please note that it is very important to make the act because otherwise we will not be able to make a refund.
After making the act please send us a message to [email protected] during 10 days after receiving the parcel and we will make a refund or send a replacement of your product.What to do if I received the wrong item?
If you did not receive what you had ordered, please send us a message to supp[email protected] with the order number and the product number during 10 days after receiving the parcel. We will try to resolve a problem as quickly as possible and send you your item.
How to register on F&F Skin?
Click here to register. You need to enter your email address and check your inbox to confirm your email address by clicking on the link from the email. After that you can shop on F&F Skin.How to recover my password on F&F Skin?
If you forgot your password just click here and enter your email to reset your password.How can I close my account on F&F Skin?
We are realy upset that you decide to close your account. If you really want to close your account on F&F Skin please send us a message to [email protected].How can I unsubscribe from the newsletter of F&F Skin?
We are really upset that you decided to unsubscribe from our newsletters. To stop receiving our emails you should find unsubscribe link from one of ours newsletter emails.Why don’t I receive notifications and newsletters?
Make sure you typed in the correct email address when you signed up on F&F Skin. You can check it in your account.
Also, your email software may be marking our emails as spam. To stop this, please add ‘[email protected]’ to your email address book.
If you do not receive our newsletters probably you haven’t confirmed your subscription yet. You should find our confirmation email and confirm your subscription by clicking a link from the letter or you can re-send a new confirmation email.